Call transcription
Process supported call audio through the configured transcription service. Review completed transcript text alongside the associated call.
TELFRON / AI Intelligence
Review the conversation.
Understand what needs attention.
Use configured speech-to-text and conversation analysis to review completed calls. Keep transcripts, sentiment and available call context connected to the interaction being investigated.
View plans and licensing →WORKFLOW OVERVIEW
Supported call audio
Configured analysis
01Transcription
02Sentiment review
03Call context
Conceptual workflow. Your enabled features and operating boundaries are agreed for the selected deployment.
CAPABILITIES
AI Intelligence in practice
Call transcription, processing status, sentiment review and configured conversation analysis.
Processing visibility
Review job status and failures so pending, completed and failed processing are distinguishable. Resolve service or audio issues before relying on an output.
Language and service settings
Choose the available language, model and processing configuration. Validate speech quality and resource requirements with representative calls.
Sentiment review
Review sentiment indicators derived from available transcript text. Use them as a prompt for human review of the interaction.
Conversation context
Review the call information and analysis available for the configured workflow. Receptionist call outcomes and summaries depend on the AI reception setup.
Voice workflow evaluation
Use the available voice test tools to evaluate configured speech and AI behavior before wider use. Keep test results distinct from production call records.
AI analysis requires compatible audio, enabled services and the relevant entitlement. Sentiment is an estimate, not a definitive assessment of a caller or employee. Call routing and receptionist behavior are configured in AI Receptionist.
FROM SETUP TO DAILY OPERATIONS
A practical ai intelligence workflow
Define the setup, validate the behavior and give the people using it a clear operating process.
- 01
Configure processing
Choose the transcription service, access settings and supported audio source.
- 02
Validate sample calls
Check language, audio quality and processing behavior using approved evaluation recordings.
- 03
Review completed outputs
Read the transcript and associated analysis in the context of the call.
- 04
Apply human judgment
Use the evidence to support follow-up, coaching or a configuration change.
PLAN THE DETAILS BEFORE ROLLOUT
What your setup needs to cover
Use these specific requirements to evaluate the module with your team and Telfron.
| Area | What the module supports | What to confirm |
|---|---|---|
| Audio and retention | Configured recording or supported call-audio sources. | Agree recording notices, access, retention and the permitted use of conversation data. |
| Processing services | Configured local or external transcription and AI services. | Confirm hardware, credentials, provider charges and where data is processed. |
| Analysis quality | Transcripts and available sentiment or call-context outputs. | Validate the languages and audio conditions you use. AI outputs require review and can be inaccurate. |
DEFINE THE RIGHT SETUP
Plan AI Intelligence
for your organization.
Bring your requirements, current environment and the workflow you need to support. Confirm the plan, enabled features and setup before rollout.