Call activity
Review call totals, direction, duration and outcomes for the available periods. Compare activity with the selected reporting interval.
TELFRON / Analytics & Monitoring
Understand the activity.
Find the next action.
Review call patterns, queue performance and service health with information drawn from the configured PBX. Move from a busy dashboard to a specific operational question.
View plans and licensing →WORKFLOW OVERVIEW
PBX activity
Operational insight
01Call patterns
02Queue measures
03Service health
Conceptual workflow. Your enabled features and operating boundaries are agreed for the selected deployment.
CAPABILITIES
Analytics & Monitoring in practice
Call trends, queue measures, report execution, SIP diagnostics and service health.
Hourly and daily patterns
Review how calls are distributed across hours and days. Use the pattern to investigate busy periods and coverage needs.
Queue and agent measures
Review the queue and agent figures available in the selected reports. Agree how waiting, answered and abandoned activity is counted.
Report execution and downloads
Create report definitions, run supported reports and review execution history. Download available output after a report completes successfully.
SIP and registration diagnostics
Use SIP logs and endpoint status when investigating registration or calling problems. Keep technical evidence connected to the incident being reviewed.
Service and resource health
Review available PBX, API and supporting service status with host-resource information. Investigate failures using the relevant logs and service checks.
Reports depend on captured records and the installed reporting services. Validate the exact fields, output formats and retention needed for your organization; an empty dataset is not evidence of a fault-free system.
FROM SETUP TO DAILY OPERATIONS
A practical analytics & monitoring workflow
Define the setup, validate the behavior and give the people using it a clear operating process.
- 01
Choose a question
Start with call volume, unanswered activity, queue waiting or a service incident.
- 02
Set the scope
Select the reporting period, queue or relevant PBX context.
- 03
Review the evidence
Check call records, report output and diagnostic information together.
- 04
Assign the action
Agree a staffing, configuration or maintenance change and review the result.
PLAN THE DETAILS BEFORE ROLLOUT
What your setup needs to cover
Use these specific requirements to evaluate the module with your team and Telfron.
| Area | What the module supports | What to confirm |
|---|---|---|
| Reporting scope | Call records, available queue measures and execution history. | Confirm date ranges, time zones, permissions and the data retained by your installation. |
| Output and delivery | Supported report runs and generated downloads. | Validate the required report fields, file format and any scheduled delivery separately. |
| Operational monitoring | Service status, resources, registration information and SIP logs. | Agree monitoring ownership and incident response. A dashboard is not an uptime guarantee. |
DEFINE THE RIGHT SETUP
Plan Analytics & Monitoring
for your organization.
Bring your requirements, current environment and the workflow you need to support. Confirm the plan, enabled features and setup before rollout.