Submit a request in your company PBX, share the details your support team needs, and follow every reply in the same workspace.
Use the address you normally use to sign in to your company PBX. Your account keeps tickets and attachments private to your company.
This page directs you to your PBX. It does not submit a ticket until you sign in and choose Submit ticket there.
Include the affected service, time, expected behavior and what happened. Add selected screenshots or logs when needed.
Your PBX saves the case and shows whether delivery to Telfron is confirmed or awaiting retry.
Replies and status updates from Telfron staff synchronize back to your PBX. Reply in that same case.
Tell us whether the problem affects one user or the whole company. For calls, include extension numbers and the call time. For AI, WhatsApp or an integration, include the workflow and the exact error. Keep passwords, API keys and activation tokens out of attachments.
For a service outage, choose Critical when submitting your case. The selected priority describes impact; it does not promise a response time.
Telfron support staff: Open the staff support console. Customer tickets stay in your company PBX workspace.
